Refund policy

Thank you for shopping with Digishop Australia. We take great pride in the quality of the products we ship, and we want every purchase to leave you happy. The policy below sets out when a return or refund is available, and how the process works.

Returns — change of mind

Eligibility

We can accept a return for change of mind only when all of the following are true:

1. The item is in brand new condition — unopened, unused, with the manufacturer's seal intact, and with all original tags, accessories, and packaging present.

2. Your return request is submitted within 14 days of the date you placed the order.

Items that have been opened, unsealed, used, or are missing original packaging or accessories are not eligible for a change-of-mind return.

Return shipping

For change-of-mind returns, return shipping is at the buyer's expense. We recommend using a tracked service — we are not liable for returns lost in transit.

How to request a return

Email admin@thedigishop.com.au with your order number, the item(s) you wish to return, and the reason. We will reply with the return address and instructions. Please do not send items back before receiving confirmation from us.

Refunds

Once we receive your return and confirm it meets the eligibility conditions above, we will process your refund within 5 business days. Refunds are issued to the original payment method.

Defective, damaged, or incorrect items

If your item arrives defective, damaged in transit, or is not what you ordered, contact us at admin@thedigishop.com.au as soon as possible — within 7 days of delivery where practical. We will cover all return shipping costs and either replace the item or issue a full refund.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded — you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

For any questions about returns or refunds, email admin@thedigishop.com.au. Thank you for choosing Digishop Australia.